Working Safely at Uppingham Surgery – Patient Information

Here at Uppingham Surgery, we are regularly facing work force shortages with staff having to self-isolate or who are unwell with COVID which has put additional pressure on our already stretched services.

Staff are working longer hours and becoming mentally and physically exhausted due to the high demand for clinical care.

Our appointment availability is based on the number of staff we have on the day, and whilst we have identified safe staffing levels to meet demand, we are not always able to sustain the level we would like.

We are sorry to say that we are at a stage now where we feel our workload is such that we are unlikely to be working safely and effectively due to the high demand for appointments at the practice.

We appreciate that this will have an impact on our patients, but we are asking you to help us provide a service to those who are greatest in need by listening to the advice given to you by our experienced Patient Services Team. This will help us provide a safe, efficient, and equitable service to all our patients and helps us provide a robust service for groups of patients whose healthcare needs make them more vulnerable e.g., the elderly, young children, pregnant women, and patients with a palliative condition.

When all our appointments are fully booked for the day you will be offered and appointment in advance, asked to ring back the next day or advised to access healthcare via one of the following options:

NHS 111:
T: 111
W: www.nhs.uk

Pharmacist at your local chemist:

MSK (Physiotherapist):
T: 0300 300 0046
E: msktherapyreferrals@leicspart.nhs.uk

Urgent care or walk-in centre:
Corby Urgent Care Centre
Corringham Road
Corby
NN17 2UR
T: 01536 202121

Stamford Urgent Care Centre
Ryhall Road
Stamford
PE9 1UA
T: 01733 678000

Oadby (Leicester) Urgent Care Centre
18 The Parade
Oadby
Leicester
LE2 5BJ
T: 0300 100 0404

Peterborough City Care Centre
Thorpe Road
Peterborough
PE3 6DB
T: 01733 847000

Mental health support:
T: 0808 800 3302
W:https://www.leicspart.nhs.uk/contact/urgent-help/

Dentist:
T: 111
W: www.nhs.uk

Accident and Emergency Department:

Kettering General Hospital
Rothwell Road
Kettering
NN17 8UZ
T: 01536 492000

Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
T: 0300 303 1573

Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
T: 01733 678000

We would also like to remind patients of simple self-care measures which should be tried prior to accessing our services. Our website has information regarding all these services www.uppinghamsurgery.nhs.uk visit the NHS website www.nhs.uk or download the NHS App.

We are confident you will be supportive of our practice as we do our utmost to serve our patients in these challenging times.

We hope that these Emergency measures will not last for a prolonged period and would ask for your support and understanding as we try to provide you with the best service possible under extremely difficult and constantly changing circumstances.

Thank you for your continued support.

Dr D N Pickering, Senior GP Partner