Privacy Statement

Privacy Statement We are committed to protecting your privacy. You can access our website without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. In general, you can visit our web site without...

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Access to Medical Records

As a Practice we take care to ensure that information about you is not disclosed to anyone who is unauthorised to see it. Since the introduction of the Data Protection Act, patients have the right to apply for access to their health records, provided that a written application is made (forms are available at reception)...

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Complaints

We aim to provide a high standard of patient care at all times. However we appreciate that sometimes things can go wrong or misunderstandings happen. If you have cause for complaint or are unhappy with any aspect of our service please write to Vicki Abbott/Clare Jackson, Practice Managers. All written complaints will be acknowledged within...

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Confidentiality

The practice complies with the Data Protection Act.  All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the Practice. All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional of circumstances,...

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Disability Access

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future. Wheelchair access The surgery has been specially designed to make it easier for disabled patients to visit. There are no steps at the entrance of the building giving patients easy...

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Infection Control Statement

Purpose This annual statement will be generated each year in June. It will summarise: Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure) Details of any infection control audits undertaken and actions undertaken Details of any control risk assessments undertaken Details of staff training...

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Non NHS Work

What is non-NHS work and why is there a fee? The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951 and there are a number of other services for which fees are charged. Sometimes the charge is because the service is...

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Chaperones

The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. This impartial observer will be a member of staff who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. You are free to decline any examination or chose...

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GP Earnings

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working at this surgery for the year ending 31 December 2016 was £42,005 before tax and National Insurance.

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Referrals

Your doctor may wish to refer you to a hospital or another service for treatment. They will discuss the options and your choices with you. You may have a preference where you would like to be seen, or wish to be referred privately. Please discuss this with your doctor during the consultation. E-referrals What is...

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Your Rights and Responsibilities

Patient’s Rights We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that: You will be treated with courtesy and respect You will be treated as a partner in the care...

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Statement of Intent

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a statement of intent in relation to the following IT developments : Summary Care Record (SCR) GP to GP Record Transfers Patient Online Access to Their GP Record Data for commissioning and other secondary care purposes The same...

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Summary Care Records

About your Summary Care Record Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced. Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and...

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Training Practice

The surgery is an approved training practice for the training of General Practice Registrars (GPRs). Being an approved training practice means that: Patients can directly contribute to the training of future GPs Patients who consult with the GPR will have longer consultations It keeps all doctors and nurses keep in touch with new medical developments...

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Violent, Drunken, Abusive or Threatening Behaviour

Uppingham Surgery will not tolerate acts of violence, drunkenness, abuse or threatening behaviour on its premises, whether directed at the staff or not. In all instances, we will seek the intervention of the police and subsequent court action if appropriate. We reserve the right to refuse further treatment of any individual for whom the above action...

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