We aim to provide a high standard of patient care at all times. However we appreciate that sometimes things can go wrong or misunderstandings happen.
If you have an issue with any aspects of our service or would like to share your feedback please speak with our Patient Services Manager or Dispensary Manager directly in the first instance.
If you have cause for a formal complaint please write or email to Vicki Abbott, Practice Manager
Address: Uppingham Surgery, North Gate, Uppingham, Rutland LE15 9EG
All written complaints will be acknowledged within 2 working days and a full investigation will be undertaken. Dependent upon the nature of the complaint this may be investigated by the Practice Manager or a Partner of Uppingham Surgery (or both). Following the investigation, a response letter will be sent outlining the findings, actions and conclusions within 10 working days.
Should you be unsatisfied with the conclusion of your complaint, patients are advised to write the Parliamentary and Health Ombudsman, Millbank Tower, Millbank, London SW1P 4QP or via their website www.ombudsman.org.uk.
Also available is a local NHS Complaints Advocacy Service called ‘POhWER’ they provide free, confidential and independent support for patients and their NHS complaint. This service is available for all patients registered with a GP in Rutland.
Telephone: 0300 200 0084
Alternative advice can also be sought from NHS England 0300 311 22 33 or Healthwatch Rutland 01572 720381.
In adherence to the NHS Complaints Regulations and CQC Compliance, the practice conducts an anonymous annual review of all complaints with the practice team.